Despite our best efforts to serve you better, if you come across any sort of inconvenience utilizing our services, we would like to address the problem at the earliest.

Registration of complaints

If the complaint is in respect of a particular project, please contact the project head either by phone, e-mail or in person, to get your grievance redressed on the same day (for mail-id, phone number, name of the project head and Regional Office, please check welcome mail)

However, if your complaint is not redressed on the same day, we request you to register your complaint with us. In order to ensure an effective complaint redressal mechanism, the company has put in place a two tier complaint redressal system.

Stage 1 - Complaint Registration with Customer Support: Customers desirous of registering a complaint are requested to lodge the complaint with the Customer Support first

Click Here to register your complaint Online to the Customer Support

You may also send your complaints by post to the Head Office.Click here to locate contact details.

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint .

Stage 2 – Escalation of Complaint to the MD: If you are not satisfied with the solution got from Customer Support or did not get any response within 10 working days after lodging the complaint, you may escalate the matter to MD for complaint redressal.

Important Notice: Before escalating the complaint to the MD, kindly ensure that you have lodged the complaint with the Project head and as mentioned in Stage 1 above and the time frame of 10 working days have been expired from the date of complaint registration.

You may also escalate your complaints by post to the MD at head office. For Contact please Click here

You will receive an acknowledgement within 3 days and your complaint will be redressed within 10 working days, from the date of receipt of the complaint.